We know you’ve got questions—and we’ve got answers.
Whether you’re planning your first visit to FirstOntario Concert Hall, looking for details about tickets and events, or curious about what makes Hamilton’s theatre stand out, our FAQs are here to help.
How do I enter FirstOntario Concert Hall and The Studio?
FirstOntario Concert Hall:
1 Summers Lane, Hamilton Ontario, L8P 4Y3
The entrance to FirstOntario Concert Hall is located off of Summers Lane at the corner of Main Street East and Summers Lane.
The entrance to The Studio is located off of Summers Lane between FirstOntario Concert Hall and the Hamilton Convention Centre.
Where do I go if I need assistance in the building?
You can receive assistance by contacting any member of our Event Staff (usher/ticket taker) or visiting us at our guest relations desk at any of our venues.
How old must children be to attend an event without being accompanied by an adult?
Children 13 years of age and under MUST be accompanied by a guardian 16 years or older when attending all events.
Can I bring my camera to FirstOntario Concert Hall and The Studio events?
Camera policies are subject to change for each event and are dictated by the artist/artist management. Please see our policies page for our standard camera policy.
What time to doors open to the public for each event?
Typically doors open 1 hour prior to each event. Please be sure to check out the event page on our website to ensure you know the correct time.
Can I leave the venue to take a smoke break?
FirstOntario Concert Hall and The Studio are smoke-free buildings and as such the use of cigarettes and electronic cigarettes are prohibited within the buildings spaces. Please note that FirstOntario Concert Hall has a strict no re-entry policy. Once you have entered the venue, in-and-out privileges are not permitted. Guests who exit the facility for any reason — including to smoke will not be allowed back inside.
Anyone found smoking inside FirstOntario Concert Hall and The Studio building will be ejected and may be subject to the maximum fines as per Ontario’s Smoke-Free Act
At what age do I need to purchase my child a ticket?
Children under the age of two years old, do not require a ticket (unless otherwise stated) but must sit on a guardian’s lap. Children 13 years of age and under MUST be accompanied by a guardian 16 years or older when attending all events.Please check the show information on ticketmaster and the event page on our website to get specific ticketing details for children.
Where can I subscribe to your e-newsletter?
Subscribe to our e-newsletter here.
Why am I getting emails?
You are receiving emails from FirstOntario Concert Hall and TD Coliseum because you purchased tickets through our website or signed up to receive exclusive pre-sale opportunities, special offers, and show announcements.
To unsubscribe from all email communications or update preferences, email us here.
Why are my photos being taken?
Events and happenings at any one of our Oak View Group(OVG) venues are photographed and videotaped for future promotional use by employees of OVG to be used in print, television, radio, etc. Events are photographed and videotaped to be used by OVG employees in real-time on social media sites, FirstOntarioConcertHall.ca, reports, and other publications. Please note when entering the building you may be photographed or videotaped.
Can I bring a backpack into FirstOntario Concert Hall or The Studio events?
To expedite entry, fans are strongly encouraged to leave all bags at home. No bags larger than 8” x 6” x 8” (20cm x 15cm x 20cm) will be permitted. All bags will be searched.
May I bring my own snacks, food, or beverages into the building?
We have food and beverage available at FirstOntario Concert Hall, and as such, outside food and beverage are not permitted into the venue. Grab your treats from our concessions, located seconds away from your seats and available on all levels of the venue.
Where can I find discount information for an event?
For discount opportunities of groups 8+* visit our group sales page here.
How can I charge my phone while I am at an event ?
In partnership with Brick, guests can now rent a charger from one of the following locations at the FirstOntario Centre and FirstOntario Concert Hall to get their mobile devices back up to 100% battery life.
Renting a charger is simple; follow the directions at one of the units.
Brick units can be found at:
FirstOntario Concert Hall
To learn more about Brick chargers, visit their website.
How do I find information about parking around the venue?
FirstOntario Concert Hall does not own or operate any parking lots near or surrounding the venue. Public parking is available at several lots and garages throughout the downtown core.
Located in the heart of Hamilton, FirstOntario Concert Hall is easily accessible by car, public transit, bike share and rideshare. We recommend planning your route and parking in advance to make your arrival as smooth as possible. For more information visit our Directions & Parking page here.